ISO 10002:2018 Customer Satisfaction Management System
This comprehensive course is designed for professionals responsible for auditing and managing customer satisfaction and complaints-handling systems in organizations of all sizes and sectors. It covers the planning, design, operation, monitoring and improvement of complaints-handling frameworks aligned with ISO 10002:2018.
Participants will explore how to integrate feedback mechanisms, resolve customer concerns effectively, minimize recurrence of issues and demonstrate organizational commitment to a transparent, customer-centric culture.
By the end of the program, attendees will be prepared to lead first-, second- and third-party audits of customer satisfaction management systems and support organizational reputation, retention and continuous improvement.
National Environmental & Occupational Safety Training, Inc. (NEOSTI)
At National Environmental & Occupational Safety Training, Inc. (NEOSTI), we offer a comprehensive range of services designed to enhance safety and compliance in various industries. Our expert team is committed to delivering top-tier training and support, ensuring your organization meets and exceeds safety standards.
What You'll Get:
- Lead auditor-level competence for ISO 10002:2018-based complaints-handling systems
- Ability to plan and conduct audits in accordance with ISO 19011 and ISO/IEC 17021 frameworks
- Skills to assess feedback mechanisms, complaint resolution processes and improvement cycles
- Tools to enhance customer trust, preserve brand reputation and reduce complaint-related costs